• sales@infigosoftware.com
  • 0845 658 6469

Application Support Engineer

Application Support Engineer

Application Support Engineer

Infigo Software

The Technical Support Developer role is very much based around assisting the Customer Success team in being able to facilitate customer requests and helping to resolve bugs and issues in a timely and efficient manner. The successful individual will sit in the fast-paced, highly skilled and diverse development team providing an integral communication bridge to the Customer Success team.

The role will involve providing 2nd level support to the first line support team, consultants and clients as well as building relationships internally and externally. providing support to 1st line support team and sharing of knowledge and feedback. Technically debugging and troubleshooting tickets raised from customers using many different skills and techniques. It will be a very diverse and challenging role with many opportunities to learn and fine tune many different skillsets helping to grow and develop with the company.

In order to be successful in this role the applicant should be able to demonstrate the following:
  • Experience in MSSQL.
  • Both writing and running queries in order to obtain desired results.
  • Ability to understand and logically break down technical requests in order to provide a resolution.
  • A good understanding of ASP.NET MVC, Javascript, HTML and CSS. Good diplomacy, communication and interpersonal skills.
  • Highly diligent with a focus on detail and accuracy.
  • High level of interest and experience in e-commerce, Internet and web technologies.
  • Previous experience using JiraGreenhopper will be beneficial but not necessary.
  • You must be friendly and very reliable. Excellent written and verbal communication skills.
  • Excellent work ethic is key, both high output and attention to detail are expected.

  • Want to join the team?

    Please send us your CV and portfolio to greg.young@infigosoftware.com and don’t forget to let us know why you’d be perfect for the job!