• sales@infigosoftware.com
  • 0845 658 6469

Software Project Co-ordinator/Manager

Software Project Co-ordinator/Manager

Software Project Co-ordinator/Manager

admin

We’re looking for Project managers who are ready to actively oversee the project management of our suite of solutions inclusive of our in-house digital marketing agency. As a project manager, you will join our dynamic, close-knit Customer Success department, liaising with both the sales team, development team and the customer to gain a “best-in-class” customer service experience. This is a great opportunity to build a career at a company that’s transforming its industry.

Project Coordinators serve as our clients’ primary point of contact while they are onboarding with our software and marketing services. In this role, you will be responsible for exercising an expert-level of product knowledge to ensure our clients are able to realise the full benefits of the software.

The ideal candidate should be extremely motivated with excellent communication skills and the ability to thrive in a fast-paced, fun work environment. We’re looking for someone who gets excited about having an important impact on a successful, growing company known for its customer service.

Key Duties and responsibilities
  • Lead Kick off meetings, liaising with Sales, Customer Success and Development teams to agree on timelines that work with the customer and the successful project delivery
  • Working closely with the pre-sales analysts to understand customer needs
  • Oversee projects from kick off to launch liaising with all teams involved and keeping good lines of communication with the customer along the journey
  • Manage customer expectation
  • Demonstrate detailed product knowledge when assisting customer both on the phone and via email
  • Attend customer meetings when required
  • Collaborate with the sales team to introduce new features and opportunities to customers
  • Respond to customer questions about Catfish software


We are looking for someone with the following Key skills:
  • Excel at developing relationships over the phone
  • Must be articulate, organised, detail-orientated, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
  • Excellent communication skills (verbal and written)
  • Resilience and ability to work under pressure

  • Requirements
    • 2-4 years of Project Coordinator/Management experience
    • Strong academic credentials
    • Strong business acumen, ethics and high integrity
    • Prioritisation, time management and attention to detail
    • Comfortable using general office software applications; sales automation products such as CRM systems and web collaboration tools like WebEx, Confluence etc.
    • Basic understanding of CMS’s systems
    • Project Management software experience such as Trello, Microsoft Project Or Jira
    • CRM experience and disciplined approach to data capture.
    • Relationship management
    • Confident and a gutsy approach to getting the task done
    • Interest and experience in e-commerce, Internet and web technologies.
    • Strong interpersonal skills, capable of building and developing relationships internally & externally at all levels.
    • Presentation/Demonstration experience
    • Proven Customer Service skills, confident telephone manner.
    • Excellent team player.
    • Excellent written and verbal communication skills.
    • Excellent work ethic is key, both high output and attention to detail are


    Want to join our fun, friendly and out-going team?

    Please send us your CV to greg.young@infigosoftware.com with SOFTWARE18 as the subject line and don’t forget to let us know why you’d be perfect for the job!

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